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Noticeboard

USE OUR ONLINE SERVICES TO: Order Repeat Medication. Make/Cancel appointments. Update your contact information.  View a summary of your Medical Record.

You will need to create an account before you can use these services.

Follow this link to register an account. You will need to produce photo ID at the surgery for full activation of the account. Until then you will only be able to book one appointment online. Alternatively, the PIN and Login information you need to create a fully active account can be collected in person from reception.

NB Appointments with Dr Benson and nurse appointments cannot be made online so please call 01865 311500.

 
PLEASE NOTE THAT WE USE TEXT MESSAGING AND EMAILING FOR APPOINTMENT REMINDERS AND RECALLS ... IF YOU DO NOT WISH US TO CONTACT YOU IN THIS WAY PLEASE TELL A RECEPTIONIST.

 Accountable/Named GP for ALL Patients - The Practice is required by the Government under the terms of the latest GP Contract to allocate all patients a named accountable GP. Having a named GP does not prevent you seeing any other doctor in the practice as you currently do. Your accountable GP is the doctor you are registered with. If you wish to be told the name of your accountable GP, please ask a receptionist when you are next at the surgery. 

NHS Health Checks are available for patients aged 40 - 74 years. This check is part of a national scheme to help prevent onset of health problems. Patients will be invited for a check once every 5 years READ MORE 

 We use Electronic Prescribing . In order to use this service, you must nominate a pharmacy to receive your prescriptions electronically. All repeats will be dealt with by your nominated pharmacy and you will be informed by them when the last repeat is dispensed. At this time, you will need to contact the surgery for a further prescription. You can change your nominated pharmacy at any time by contacting the surgery. 

NHS 111 - A SERVICE FOR NON EMERGENCY MEDICAL HELP making it easier for you to access local health services out of normal working hours. You can now ring 111 when you need help fast, but it isn’t a 999 emergency. You can ring 111, 365 days a year, to reach a full range of local health services, including out of hours, doctors, community nurses, emergency dental care and late opening chemists. Calls to 111 from landlines and mobile phones are free – just like 999.

 

 

 

 

2013/14 Patient Survey Results

The PPG met on Monday 24th March 2014 to discuss the results of the Survey.

The answers to the survey were as follows:

There were 20 Male and 61 Female responders, so a total of 81. 

 

THE AGE SPLIT WAS AS FOLLOWS:

19 - 35

18

36 - 50

10

51-65

17

65 or over

36

 

HOW OFTEN THE SURGERY IS USED INCLUDING YOURSELF OR DEPENDENT?

Once a year or less

7

2 – 5 times a year

31

6- 9 times a year

19

10 or more times a year 

11

13+ times a year

13

 

 

THE SURGERY

 

 

Very Good

Good

Satisfactory

Fair

 

Poor

The surgery premises

59

17

5

0

0

The cleanliness of the surgery

63

16

2

0

0

The appointment times offered at the surgery

54

19

5

3

0

The welcome and helpfulness of the receptionists

70

9

2

0

0

 

 

 

 

ACCESSING OUR SERVICES

 

 

Very good

Good

Satisfactory

Fair

 

Poor

Does not apply

Access to the surgery by telephone

61

16

2

1

0

1

Making an urgent appointment for a doctor

53

10

5

2

0

11

Making a routine appointment for a doctor

57

16

4

2

0

2

Making an urgent appointment for a nurse

40

6

1

2

0

32

Making a routine appointment for a nurse

52

13

4

0

1

11

Being able to speak to a doctor/ nurse on the telephone

44

16

4

2

0

15

The range of services that we offer

49

20

1

2

0

9

 

THE DOCTORS APPOINTMENT

HOW GOOD WAS THE LAST GP YOU SAW?

 

 

Very good

Good

Satisfactory

Fair

 

Poor

Does not apply

Being polite

76

4

0

0

0

1

Making you feel at ease

76

3

1

0

0

1

Listening to you

75

4

1

0

0

1

Assessing your problem

73

5

0

1

0

2

Explaining your condition(s)

69

8

1

0

0

3

Involving you in decisions about your treatment

67

6

1

1

0

6

Arranging treatment for you

65

8

0

0

1

7

 

THE NURSES APPOINTMENT

 

 

Very good

Good

Satisfactory

Fair

Poor

Does not apply

The waiting time at the surgery to see the nurse

55

9

2

1

0

14

How the nurse communicated with you

60

6

1

0

0

14

How the nurse addressed your problems

59

7

0

0

0

15

The extent to which the nurse involved you in decisions about your care

56

5

0

1

0

19

Overall how you felt the appointment with the nurse was

60

6

0

0

0

15

 

THE FINAL SECTION OF THE QUESTIONNAIRE ASKED FOR COMMENTS, WHETHER GOOD OR BAD, AND SUGGESTIONS.

  • Excellent patient service in all areas
  • Very satisfied with service provided, especially call backs from GP’s on the same day even if later in the evening.  The long working hours are greatly appreciated.
  • I have been attending this practice for many years and always been very happy with the service and care I received.
  • During opening times the surgery provides excellent access to its services. 
  • I have had to attend doctor’s surgeries and hospitals all my life and this one is the best place I have been.  I enjoy coming here because I know I will be listened to. 
  • Extremely good practice with both friendly staff and excellent services.  Provides me with both a high standard of care and environment in which I feel comfortable disclosing my issues.
  • I am continually impressed by the service of the surgery and off the staff I have contact with.
  • I have always found the doctors very good at listening and supporting at the surgery.
  • Miss wart clinic as the treatment at the surgery was so much better that the off shelve treatment from a chemist.
  • Nice having chatty receptionists
  • Just keep the same
  • Brilliant staff
  • Overall think that the surgery and staff that work in the practice are all very good.
  • Been with surgery for 45 years and very pleased with them.  The staff in reception are very kind and helpful and likewise the doctors. 
  • Always helpful – over and beyond.
  • Website for appointment and repeat prescriptions are excellent.  
  • Been at practice for 12 years and this is the first time I have done a survey.
  • I was only a visitor but I am glad that I made contact with this practice as my family are living in Oxford and I may require the service again. 
  • The convenience of ordering scripts on the website is excellent.
  • All service are good.
  • Been a patient with this surgery for many years and I am very satisfied with everything.
  • Very happy patient.
  • Top quality from the flowers in the reception to the reassuring nursing and doctors.
  • I often listen to my work pers and they have problems at their surgeries.  I know I cannot join in with their conversations as I have the best surgery from the medical, reception to the team that keep the place clean.
  • All doctors are limited in arranging hospital tests but this is the fault of the NHS itself.  Despite how much money is put into the service disgracefully people are still dying.
  • Patient worried about availability when the surgery is closed.  It is hard to access out of hour’s services.
  • More efficiency of the online prescription ordering facility.
  • Think doors in the nurse’s rooms should be thicker.
  • Water dispenser and plate of biscuits
  • Classical music played during waiting times is not to everybody’s taste, and sometimes seems longer as it is very depressing music.
  • Wi-Fi access would be great
  • Waiting times can be unpredictable which patient understands but wanted to mention.
  • Why go somewhere else to have a coil fitted?
  • Dungeon room awful.
  • Touch screen impersonal.
  • Pencils and pens next to questionnaires.
  • Provide chairs with arms as very important for arthritis etc. patients.
  • Found it hard to get an appointment with a female doctor.

 

SUGGESTIONS

  • The waiting rooms especially the downstairs waiting room could be made to feel a little warmer and friendlier.

 

Having considered all of the comments and suggestions, we decided that it would be a good idea to address the issue of redecoration in the downstairs waiting room. The practice manager will organise the redecoration.

 

Thank you for your time and help in completing this questionnaire.

We will use your answers to improve the service we offer.

 

 



 
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