Concerns & Complaints

We welcome comments, positive or negative, on the services we offer. Please contact the Practice Manager Ms Elizabeth Baldock. The practice has it’s own in-house complaints procedure.

If you wish to make a complaint please phone, write or e-mail the Practice Manager who will take the full details of your complaint and make a thorough investigation on your behalf.

 

 

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. 

Tel:        0345 015 4033 
Email:  phso.enquiries@ombudsman.org.uk
Write:  Millbank Tower, Millbank, London SW1P 4QP.